Terms of service
<h1>Terms of Service</h1>
<h2>1. Overview</h2>
<p>Welcome to BVTMODO. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before placing any order.</p>
<p>We reserve the right to update or modify these terms at any time without prior notice. Continued use of our site after any changes constitutes your acceptance of the new terms.</p>
<h2>2. Products</h2>
<p>Our products include remote control (RC) model cars and related accessories.</p>
<p><strong>Product Specifications:</strong></p>
<ul>
<li>All product descriptions, images, specifications, and dimensions are provided for reference purposes only.</li>
<li>Dimensions are manually measured and may have an allowable error of 1–3mm. Please kindly understand.</li>
<li>Colors may vary slightly due to monitor settings and lighting conditions.</li>
<li>We strive to ensure all product information is accurate and up to date, but we do not warrant that product descriptions or other content on our site are error-free.</li>
</ul>
<h2>3. Pricing and Availability</h2>
<ul>
<li>All prices are listed in the currency shown on the website at the time of purchase.</li>
<li>We reserve the right to adjust prices, discontinue products, or modify promotions at any time without prior notice.</li>
<li>Product availability is subject to change. If an item becomes unavailable after you place an order, we will notify you and issue a full refund or offer an alternative.</li>
</ul>
<h2>4. Orders and Payment</h2>
<ul>
<li>By placing an order, you represent that you are at least 18 years old and that all information provided is accurate and complete.</li>
<li>We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.</li>
<li>Payment must be made in full at the time of ordering. We accept major payment methods as indicated on our website.</li>
<li>You will receive an order confirmation email upon successful placement of your order. This email does not constitute acceptance of your order; it is a confirmation that we have received it.</li>
</ul>
<h2>5. Shipping and Delivery</h2>
<ul>
<li>Shipping times and costs are calculated at checkout and may vary depending on your location and selected shipping method.</li>
<li>Estimated delivery times are provided as guidelines and are not guaranteed. We are not responsible for delays caused by carriers, customs, or other circumstances beyond our control.</li>
<li>Risk of loss and title for products pass to you upon delivery to the carrier.</li>
</ul>
<h2>6. Returns, Refunds, and Exchanges</h2>
<p>Please refer to our separate <a href="/policies/refund-policy">Return Policy</a> for detailed information. Below is a summary:</p>
<ul>
<li>Returns are accepted within <strong>14 days</strong> from the date of purchase.</li>
<li>Items must be <strong>unused, in original condition, and with all parts and packaging</strong>.</li>
<li><strong>Non-returnable items</strong> include personalized products, clearance items, promotional purchases, and items damaged or altered by the customer.</li>
<li>Return shipping costs are the responsibility of the customer for non-defect-related returns.</li>
<li>A <strong>restocking fee</strong> may apply, especially for large, expensive, or customized items.</li>
<li>Refunds or exchanges will be processed to the original payment method after inspection.</li>
</ul>
<p>For after-sales support, please contact: <a href="mailto:care@bvtmodo.com">care@bvtmodo.com</a></p>
<h2>7. Defective or Damaged Items</h2>
<p>If you receive a defective or damaged item, please contact us immediately at <a href="mailto:care@bvtmodo.com">care@bvtmodo.com</a> with your order number, a description of the issue, and supporting photos or videos. We will review each case individually and work with you to resolve the matter promptly.</p>
<h2>8. Pre-Sales Inquiries</h2>
<p>For questions about product compatibility, specifications, or availability before placing an order, please reach out to our pre-sales team:</p>
<p>📧 <a href="mailto:support@bvtmodo.com">support@bvtmodo.com</a></p>
<p>We typically respond within 1–2 business days.</p>
<h2>9. Limitation of Liability</h2>
<p>To the fullest extent permitted by law, BVTMODO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from or related to your use of our products or services.</p>
<p>Our total liability shall not exceed the amount you paid for the product in question.</p>
<h2>10. Disclaimer of Warranties</h2>
<p>All products are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except as otherwise required by applicable law.</p>
<h2>11. User Conduct</h2>
<p>By using our website, you agree not to:</p>
<ul>
<li>Violate any applicable laws or regulations</li>
<li>Interfere with the security or functionality of our site</li>
<li>Use our site for fraudulent or misleading purposes</li>
<li>Copy, reproduce, or distribute any content from our site without prior written permission</li>
</ul>
<h2>12. Intellectual Property</h2>
<p>All content on this website, including text, images, logos, graphics, and software, is the property of BVTMODO or its content suppliers and is protected by copyright and other intellectual property laws. Unauthorized use is strictly prohibited.</p>
<h2>13. Governing Law</h2>
<p>These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which BVTMODO operates, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our site shall be resolved in the competent courts of that jurisdiction.</p>
<h2>14. Changes to Terms</h2>
<p>We reserve the right to revise these Terms of Service at any time. The latest version will always be posted on our website with the effective date. Your continued use of our site and services after any changes constitutes your acceptance of the revised terms.</p>
<h2>15. Contact Information</h2>
<p>If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:</p>
<ul>
<li>General / Pre-Sales: <a href="mailto:support@bvtmodo.com">support@bvtmodo.com</a></li>
<li>After-Sales (Returns, Refunds, Exchanges): <a href="mailto:care@bvtmodo.com">care@bvtmodo.com</a></li>
</ul>
<p>We aim to respond to all inquiries within 1–3 business days.</p>