1. Address Accuracy

Please double-check and ensure the accuracy of your shipping information before checkout. It is crucial to provide a complete and correct shipping address, including any apartment numbers, building names, or landmark details.

We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an invalid address, additional shipping fees may apply for reshipment.

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2. Where We Ship

We ship worldwide. Wherever you are, we strive to bring the excitement of RC models to your doorstep.

If you are unsure whether we ship to your specific country or region, please contact our pre-sales team at support@bvtmodo.com for more information.

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3. Shipping Methods

We offer flexible shipping options to suit your needs. During checkout, you may choose from available methods, which may include:

• Standard Shipping (by sea or economy air) – cost-effective for larger or heavier items

• Expedited Shipping (by express air) – faster delivery for urgent orders

For expedited shipping rates or special shipping arrangements, please contact us at support@bvtmodo.com.

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4. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Selected shipping method

• Destination country/region

• Total weight and/or dimensions of your order

All shipping charges will be displayed clearly before you complete your purchase. We do not profit from shipping fees; rates are charged at cost.

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5. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, promotional events, or holidays, processing times may be slightly extended. We will notify you if any significant delay occurs.

You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking details once your order has been dispatched.

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6. Order Tracking

Once your order is shipped, we will send you a shipping confirmation email containing:

• Carrier name

• Tracking number

• A link to track your shipment online

Please allow up to 24–48 hours for tracking information to update after shipment.

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7. Delivery Time

Delivery times vary depending on the shipping method and destination. Estimated delivery times are provided as a reference only and are not guaranteed.

 

Please note: International shipments may be subject to customs clearance procedures, which can cause additional delays beyond our control. We appreciate your patience in such cases.

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8. Customs, Duties, and Taxes

For international orders, customs fees, import duties, and local taxes may apply upon arrival in your country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

We recommend contacting your local customs office for more information about potential charges before placing your order. We are not responsible for delays caused by customs inspections or for any customs-related fees.

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9. Shipping Restrictions

Certain items cannot be shipped due to carrier regulations or safety restrictions. These may include but are not limited to:

• Flammable liquids (e.g., smoke fluids, hydraulic oils, painting oils)

• Pressurized containers

• Loose dust or powder substances

• Batteries in some cases (depending on destination and carrier)

If you have any questions about whether a specific product can be shipped to your location, please contact us at support@bvtmodo.com before ordering.

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10. Lost or Delayed Shipments

In the rare event that your shipment is lost or significantly delayed, please contact our after-sales support team at care@bvtmodo.com with your order number and tracking details.

We will:

• Investigate the issue with the carrier

• Keep you updated on the progress

• Work with you to find a fair resolution, which may include a replacement or refund, depending on the carrier's investigation outcome

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11. Undeliverable Packages

If a package is returned to us due to:

• Incorrect or incomplete address

• Failure to pay customs duties

• Repeated failed delivery attempts

We will contact you to arrange reshipment. Additional shipping fees will apply before we resend the package. If you choose not to have the package reshipped, we will issue a refund for the product cost (excluding original shipping fees and any return shipping costs incurred).

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12. Contact Us

If you have any questions about our shipping policy, need help with tracking, or require special shipping arrangements, please reach out:

• Pre-Sales / Shipping Inquiries: support@bvtmodo.com

• After-Sales / Delivery Issues: care@bvtmodo.com

We aim to respond within 1–3 business days.