Refund policy
Return & Refund Policy
Dear Valued Customer,
Thank you for choosing BVTMODO. We are committed to delivering high-quality products and excellent service. Should you need to return an item, please review our policy below carefully.
⚠️ Important Notice
Our products include remote control model cars and related accessories. Please read each product description thoroughly before purchasing. Please note that return processing may take up to 3 months to complete.
Eligibility for Returns
To be eligible for a return, items must:
- Be unused and in original condition
- Include all original parts and accessories
- Be returned within 14 days from the date of purchase
❗ Returns requested after 14 days will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or customized products
- Clearance or final-sale items
- Products purchased under promotional offers
- Items missing original packaging
- Items damaged, used, or altered by the customer
We strongly recommend reviewing the product description carefully before placing your order.
Before You Return
If the issue can be easily resolved, we kindly encourage you to contact us first for assistance — we may be able to help without requiring a return. Please note that return-related fees will apply where applicable.
If you receive a damaged or defective item, please reach out to us immediately so we can assist you promptly.
Return Process
To initiate a return, please contact us at care@bvtmodo.com with the following information:
- Order number
- Reason for return
- Supporting details, including photos and/or videos
We will review your request to confirm whether the item meets our return eligibility criteria.
Shipping Costs
| Situation | Responsibility |
|---|---|
| Returns due to non-defect reasons | Customer is responsible for all shipping costs (original + return) |
| Return shipping charges | Non-refundable |
Restocking Fee
A restocking fee applies to most returns, typically a percentage of the original purchase price. The fee may be higher for items that are:
- High in value
- Large or bulky
- Customized
The exact restocking fee will be communicated during the return process.
Refund / Exchange
Once we receive your returned item, we will inspect it to confirm eligibility. If the item does not qualify (e.g., used, missing packaging), we reserve the right to reject the return and will notify you of the reason. Possible next steps may include:
- Keeping the item as-is
- Resolving the issue and resubmitting the return request
Approved refunds or exchanges will be processed using the original payment method.
EU Returns & Refund Policy
If you are located in the European Union, you have the right to return your order within 14 days of receiving the last item, without giving any reason.
How to request a return: Log in to your customer account, find the relevant order, and submit a return or cancellation request.
Refunds: Once we receive the returned item(s), we will process your refund as soon as possible. The refund will be issued to your original payment method.
Need Help?
If you have any questions or concerns, please don't hesitate to contact our Customer Service team. We are here to help.
Thank you for being a valued customer. Your satisfaction is our priority.
BVTMODO Team