Refund policy

Last Updated: August 14, 2026

1. Important Notice

Thank you for choosing BVTMODO. We are committed to delivering high-quality products and excellent service. Should you need to return an item, please review our policy below carefully.

Please note: Our products include remote control model cars and related accessories. Please read each product description thoroughly before purchasing. Return processing may take up to 3 months to complete in certain cases.

2. Return Eligibility

To be eligible for a return, items must:

• Be unused and in original condition
• Include all original parts, accessories, and packaging
• Be returned within 14 days from the date of purchase

Returns requested after 14 days will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products
• Clearance or final-sale items
• Products purchased under promotional offers
• Items missing original packaging
• Items damaged, used, or altered by the customer

We strongly recommend reviewing the product description carefully before placing your order to avoid any misunderstandings.

4. Before You Return

If the issue can be easily resolved, we kindly encourage you to contact us first for assistance. We may be able to help without requiring a return.

Please note: Return-related fees may apply where applicable (see Section 6 and Section 7 below).

If you receive a damaged or defective item, please reach out to us immediately so we can assist you promptly.

5. Return Process

To initiate a return, please contact our Customer Service team at care@bvtmodo.com with the following information:

• Order number
• Reason for return
• Supporting details, including photos and/or videos

We will review your request to confirm whether the item meets our return eligibility criteria. Once approved, we will provide you with return instructions.

6. Shipping Costs

For returns due to non-defect reasons (e.g., buyer's remorse, wrong size ordered), the customer is responsible for all shipping costs, including both the original shipping fee and the return shipping fee.

Return shipping charges are non-refundable.

7. Restocking Fee

A restocking fee applies to most returns. This fee is typically a percentage of the original purchase price and may be higher for items that are:

• Expensive
• Large or bulky
• Customized

The exact restocking fee will be communicated during the return process. This fee helps cover inspection, repackaging, and restocking costs.

8. Return Processing Time

Once we receive your returned item, we will inspect it to confirm it meets all eligibility requirements.

• Inspection and approval: This typically takes 3–5 business days from the date we receive the returned package.
• Total return processing time: From the date we receive your return to the final approval, the entire process usually takes 5–7 business days.

We will notify you via email once your return is approved or if any issues are found during inspection.

9. Refund Timeline – When Will You Get Your Money Back?

If your return is approved, we will process the refund to your original payment method.

• Refund processing time: Once your return is approved, we will initiate the refund within 2 business days.
• Refund arrival time: After we initiate the refund, it typically takes 7 business days for the funds to appear in your account, depending on your bank or payment provider's processing times.
• Total estimated time from return approval to refund arrival: Approximately 7 business days.

10. Refund / Exchange

Refunds will be processed to the original payment method used for the purchase.

If you prefer an exchange instead of a refund, please indicate this when you contact us. Exchanges are subject to product availability.

If a returned product does not meet our eligibility criteria upon inspection, we reserve the right to reject the return. In such cases, we will notify you of the reason and discuss possible next steps, which may include:

• Keeping the item as-is
• Resolving the issue and resubmitting the return

11. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our Customer Service team:

• After-Sales / Returns / Refunds: care@bvtmodo.com
• Pre-Sales / General Inquiries: support@bvtmodo.com

We aim to respond to all inquiries within 1–3 business days.