Contact information
Contact Us
We're here to help. Whether you have a question before placing an order or need assistance after your purchase, our team is ready to support you.
To ensure your inquiry reaches the right department and receives the fastest possible response, please use the contact information below based on your specific needs.
Pre-Sales Inquiries
Have questions about product specifications, compatibility, availability, or shipping? Our pre-sales team is happy to assist you.
📧 Email: support@bvtmodo.com
Please include:
- Your inquiry details
- Product name or model number (if applicable)
- Any relevant screenshots or links
We typically respond within 1–2 business days.
After-Sales Support (Returns, Refunds, Exchanges)
For issues related to order delivery, defective items, returns, refunds, or exchanges, please contact our after-sales team directly.
📧 Email: care@bvtmodo.com
Please include:
- Your order number
- Clear description of the issue
- Supporting photos or videos (if applicable)
To help us resolve your case quickly, please make sure to review our Return Policy before reaching out. We aim to respond to all after-sales inquiries within 1–2 business days.
General Inquiries
If you're not sure which email to use, feel free to contact either address, and we will forward your message to the appropriate team.
Response Times
1–2 business days
Please note that response times may be slightly longer during weekends or public holidays. We appreciate your patience and understanding.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Closed on weekends and public holidays.
We value your trust in BVTMODO and look forward to serving you. Your satisfaction is our priority.