FAQ

Orders are typically processed within 1–2 business days after payment. Standard shipping is estimated at 7–30 business days. Expedited shipping is estimated at 3–7 business days. These times are not guaranteed. Customs can add delay.

Shipping policy

Yes. We ship worldwide. Import duties, customs taxes, and local fees are the customer's responsibility and are not included in the product price or shipping cost.

After dispatch we email the carrier name, tracking number, and a tracking link. Allow 24–48 hours for the carrier to update that number.

Track your order

Carriers may refuse flammable liquids, pressurized containers, loose powder, and some batteries. Email support@bvtmodo.com before ordering if you are unsure.

Yes, if it is unused, includes the original parts, accessories, and packaging, and the request is made within 14 days of purchase. Requests after 14 days are not accepted.

Personalized or customized products, clearance or final-sale items, products bought under a promotional offer, items missing original packaging, and items that are damaged, used, or altered.

Email care@bvtmodo.com immediately with the order number and photos or video. We review the case before any return instructions are sent.

For a non-defect return, the customer pays the original shipping fee and the return shipping fee. A restocking fee may apply. The exact fee is sent during the return review. The policy does not promise that we pay return shipping for a defect.

After we receive the return, inspection usually takes 3–5 business days. The full review is usually 5–7 business days. An approved refund is started within 2 business days and typically appears in 7 business days, depending on the bank. Some return cases can take up to 3 months.

Email support@bvtmodo.com as soon as possible with the order number. Once the order has shipped, a change follows the return process.

Pre-sales: support@bvtmodo.com. After-sales: care@bvtmodo.com. WhatsApp: +86 15217317486. We aim to reply within 1–3 business days.